Refund policy

RETURNS & REFUND POLICY

1. LIVE PLANTS (READ THIS FIRST)

To qualify for a refund or replacement, the following steps must be completed:

Required Photos

  1. Day of Delivery
    Email photos of the plants the day they arrive- Proof that the box was opened in a timely manner and document shipping stress/damage   
  2. Within 48 Hours
    Email photos showing where and how they will be cared for- Proof that you will not keep them inside to "protect them from the sun"
  3. 1 Week Later
    If the plants are not recovering, email updated photos so we can determine next steps. If you and/or the plants are done, we will issue the refund or send replacement. If they are recovering, but slowly, we may give it another week

Eligibility Requirements

  • Orders must be shipped using a 2-day or faster method to qualify
  • Only plants shown in the original photos are eligible

Outcomes

  • If the steps above are followed, around the 1 to 2 week mark, if you are not satisfied, we will refund or replace the plants in the original photos
  • Shipping costs are not refunded unless the plants were the only items in the order
  • If you request a replacement, you are responsible for the shipping cost

Important

Contacting us days or weeks after delivery without following the steps above does not qualify for a refund or replacement.

There are too many variables after delivery for us to determine what happened without proper documentation.

2. ALL OTHER PRODUCTS

Returns

  • Returns are accepted within 30 days of purchase
  • Items must be unused and in original packaging

Refunds

  • Once your return is received and inspected, we will notify you
  • Approved refunds are processed to the original payment method within 2 business days

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account
  2. Contact your credit card company
  3. Contact your bank

If the issue persists, contact us at:
info@whitwamorganics.com

Exchanges

We replace items only if they are defective or damaged.
To request an exchange, email:
info@whitwamorganics.com

Return Shipping

  • You are responsible for return shipping costs
  • Shipping costs are non-refundable
  • For items over $75, we recommend using a trackable service

Closing

We grow, pack, and ship everything with care.
If you follow the process above, we will take care of you.